Your information, handled with care.

When you create or use a Lumin account, you may provide information such as your name, email address, profile information, preferences, learning activity, saved content, and other information you choose to provide.

If you contact us, apply for a role, submit feedback, or otherwise communicate with Lumin, we may retain the information you provide as necessary to respond and operate the relevant service.

We may collect information about how you interact with the platform, such as pages viewed, searches, features used, learning progress, saved items, interactions, and technical events associated with operating and improving Lumin.

Some activity may be associated with your account when you are signed in and may otherwise be associated with technical identifiers or a session.

Depending on how you access Lumin, technical information may include device and browser information, approximate network information, operating system details, timestamps, diagnostic information, and similar data needed to provide, secure, and maintain the service.

We use information to provide and maintain Lumin, authenticate accounts, personalize relevant experiences, save your progress and preferences, provide requested features, and support the functionality of the platform.

We may use information to understand how Lumin is being used, diagnose problems, improve navigation and content discovery, develop features, and improve the reliability and usefulness of the platform.

Information may be used to detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, and other activity that could harm Lumin or its users.

We may use your contact information to provide service-related communications, respond to enquiries, and send other communications where permitted and appropriate.

Some Lumin features use artificial intelligence to help users explore information, summarize or organize knowledge, and interact with the platform.

Information provided to an AI-powered feature may be processed to generate the requested response and operate that feature. You should avoid submitting confidential, highly sensitive, or unnecessary personal information into AI interactions.

Where personalization features are available, Lumin may use information such as your preferences, interactions, learning activity, and selected interests to make relevant content and experiences easier to discover.

Lumin provides healthcare knowledge, educational material, research information, and tools. Information you enter into the platform may sometimes relate to health or medical matters.

Please do not use Lumin as a place to store personal medical records or other sensitive health information unless a specific feature expressly states that it is designed to handle such information.

Lumin's content and AI-assisted features are provided for informational and educational purposes. They are not a substitute for professional medical diagnosis, treatment, or advice.

If you are dealing with an urgent or serious medical situation, seek appropriate care from a qualified healthcare professional or emergency service.

Lumin may use cookies, local storage, session technologies, and similar mechanisms to keep you signed in, remember preferences, maintain security, understand platform usage, and provide requested functionality.

Most browsers allow you to control or remove cookies through their settings. Disabling certain cookies or browser storage may affect features that depend on them.

Lumin may use third-party infrastructure and service providers to operate parts of the platform, such as hosting, databases, authentication, analytics, email, media storage, AI services, and other technical services.

These providers may process information on Lumin's behalf as necessary to provide their services.

Information may be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of Lumin or others, investigate abuse, or protect the security and integrity of the platform.

If Lumin is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

Lumin Medicals may help you discover and compare healthcare products and offers from sellers. When you follow a referral to a third-party seller, information necessary to facilitate that referral or track the referral may be processed.

Transactions or interactions that take place on a third-party seller's website are governed by that seller's own terms and privacy practices. Review the relevant seller's policies before providing personal or payment information.

We retain information for as long as reasonably necessary to provide the relevant services, maintain legitimate business and security records, comply with applicable obligations, resolve disputes, and enforce our agreements.

Retention periods may differ depending on the type of information and why it was collected.

Depending on the features available to you, you may be able to review or update certain account information through your account settings.

You may contact us with questions or requests concerning your personal information. We may need to verify your identity before fulfilling certain requests.

Where applicable, you may be able to manage certain communications through the preferences provided in the relevant message or through your account.

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security, and you should use appropriate care when choosing what information to submit to any online platform.

Lumin is not intended to encourage children to provide personal information without appropriate supervision. If you believe a child has provided personal information to Lumin inappropriately, please contact us so we can review the situation.

We may update this Privacy Policy as Lumin, its features, or applicable requirements change. When we make material changes, we will update the policy on this page and revise the effective date.